Terms of Service

HIRAYA SLOW BAR CAFE

Effective Date: August 4, 2026

Welcome to HIRAYA SLOW BAR CAFE. These Terms of Service (“Terms”) govern your access to and use of our products and services, including dine-in, takeout, delivery, online ordering, reservations, promotions, and interactions through our official social media accounts. By using our services, you agree to these Terms.

1. General

HIRAYA SLOW BAR CAFE is committed to providing quality food, beverages, and customer service. We reserve the right to refuse service, cancel orders, or restrict access to our services when necessary to protect our customers, employees, business, and property.

2. Orders and Availability

* All menu items are subject to availability. * Product photos are for illustration purposes only. Actual appearance may vary. * We reserve the right to correct pricing, menu descriptions, or typographical errors without prior notice. * Orders may be declined if fraudulent activity or abuse is suspected.

3. Prices and Payments

* Prices may change without prior notice. * Prices on third-party delivery platforms may be higher than our in-store prices due to platform service fees and commissions. * Payment must be completed before an order is prepared unless otherwise agreed.

4. Refunds, Returns, and Replacements

Customer satisfaction is important to us.

If you receive:

* the wrong order, * an incomplete order, * a damaged product, or * a product that does not meet our quality standards,

please notify us as soon as possible with your receipt and, when applicable, clear photos.

After review, HIRAYA SLOW BAR CAFE may offer:

* a replacement, * store credit, or * a refund,

depending on the circumstances.

Refunds or replacements are generally not available for:

* change of mind, * personal taste preferences, or * products that have already been substantially consumed.

5. Food Safety and Allergies

Our products may contain or come into contact with common allergens, including milk, wheat, soy, eggs, peanuts, tree nuts, and other ingredients.

Customers with food allergies or dietary restrictions are responsible for informing our staff before placing an order.

6. Customer Conduct

To ensure a welcoming environment for everyone, customers must not:

* verbally abuse or harass employees or other customers; * threaten, intimidate, or engage in discriminatory behavior; * intentionally damage café property; * disrupt business operations; or * interfere with other customers’ dining experience.

HIRAYA SLOW BAR CAFE reserves the right to refuse service or remove individuals whose conduct is inappropriate or poses a risk to others.

7. Intellectual Property

The following are the exclusive property of HIRAYA SLOW BAR CAFE unless otherwise stated:

* business name; * logo; * branding; * menu designs; * drink recipes developed by us; * product names created by us; * photographs; * videos; * graphics; * marketing materials; * website and social media content; and * other original creative works.

No individual or business may copy, reproduce, imitate, modify, distribute, publish, or commercially use any of our intellectual property without our prior written consent.

Any unauthorized use may result in appropriate legal action under applicable Philippine laws, including intellectual property and unfair competition laws.

8. User-Generated Content

If you tag, mention, review, or share photos featuring HIRAYA SLOW BAR CAFE, you retain ownership of your content.

By tagging or submitting content to us, you grant HIRAYA SLOW BAR CAFE a non-exclusive, royalty-free permission to repost or share your publicly available content for promotional purposes, with credit whenever reasonably possible.

9. Online and Social Media Policy

We welcome honest reviews and constructive feedback.

However, we reserve the right to report or take appropriate action against content that:

* contains false or misleading statements; * impersonates HIRAYA SLOW BAR CAFE; * infringes our intellectual property rights; * encourages harassment or abuse toward our staff; or * violates applicable laws or platform policies.

10. Limitation of Liability

To the fullest extent permitted by law, HIRAYA SLOW BAR CAFE shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Our maximum liability shall not exceed the amount paid for the affected order.

11. Force Majeure

HIRAYA SLOW BAR CAFE shall not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power outages, supplier shortages, government actions, internet failures, or other unforeseen events.

12. Privacy

Personal information collected during transactions, reservations, promotions, or customer inquiries will be handled responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).

13. Amendments

HIRAYA SLOW BAR CAFE may revise these Terms at any time. Updated Terms become effective immediately upon posting in-store or on our official online platforms.

14. Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms shall be subject to the appropriate courts of competent jurisdiction in the Philippines.

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HIRAYA SLOW BAR CAFE

For questions regarding these Terms of Service, customer concerns, or business inquiries, please contact us through our official Facebook page or visit us during our business hours.

Thank you for supporting HIRAYA SLOW BAR CAFE. We appreciate the opportunity to serve you and remain committed to providing quality products, excellent service, and a welcoming café experience.